Exchange & return policy

The short version

7-day easy returns. Within 7 days of delivery (the delivery day counts) you can return your tee for a full refund, for any reason. If it arrived damaged, misprinted or wrong, we can send a new one instead. If the size doesn't fit, we can send another size for free.

Cancelling an order

• Not with our printer yet: cancel from your Orders page and it's cancelled right away with a full refund.
• With our printer but not printed yet: tap Cancel and we ask them to stop it. Your order shows "Cancellation requested" and we email you. Once they confirm, it's cancelled and your full refund goes out on its own, usually within a few hours.
• Printing has started: the tee is already being made, so the order can't be cancelled. You can still return it within 7 days of delivery for a full refund.

Returns for a full refund

Open your order page, choose Return or replace, pick a reason and choose where the money goes. That's it. Changed your mind is fine.

We confirm within 2 working days and arrange a free pickup. Once the pickup is booked, we send your full refund.

Damaged, misprinted, poor quality or wrong tee

Pick what's wrong, write a few words about it and add 1 to 5 clear photos: the problem up close, and the whole tee with its size label. Then choose:

• a replacement: the same tee and size, printed again, free, or
• a full refund.

If the parcel looks damaged on arrival, don't accept it and write to us.

Wrong size

Pick Size doesn't fit and choose the new size. We send the same design in that size for free. You can take a full refund instead if you'd rather.

Condition of the tee

Send it back unused and unwashed, with the tag on. We can't accept a tee that has been worn, washed or damaged after delivery, or a request after the 7 days. If we can't accept a return, we tell you why by email.

How refunds are paid

You choose:

• To your original payment method (UPI, card or bank). It shows up in 5-7 working days.
• As store credit in your ZOJO account. It's instant.

If you paid part online and the rest on delivery, the online part goes back to your original payment method and the rest is sent to your bank account or UPI, or added as store credit.

Contact

Email support@zojoofficial.com or hello@zojoofficial.com, 10 AM to 7 PM, Monday to Saturday, with your order number.

Last updated: 29 September 2026