Privacy Policy

Last updated: 27 September 2026

Who we are

ZOJO (zojoofficial.com) is a brand owned by Yash Harkawat, based in Bedla, Udaipur, Rajasthan 313011, India. We decide how your personal data is used on this site, so under India's Digital Personal Data Protection Act, 2023 we are the data fiduciary. This page explains what we collect, why, who we share it with, how long we keep it and what you can ask us to do.

What we collect

When you sign in with Google: your name and email address. We don't get your Google password.

When you order: your delivery name, address, pincode and phone number, what you bought, how much you paid and the payment method (for example UPI or card). Card and UPI details are entered on Razorpay, never on our site, and we never see or store them.

When you contact us: what you write to us by email, the chat on the site or WhatsApp, and any photos you send, such as photos of a damaged tee.

When you leave a review: your name as shown, your rating, what you write and any photos.

When you browse: your cart and wishlist, and basic technical details like browser, device and pages visited. If you allow analytics cookies, we also collect how you use the site (see Cookies below).

Why we use it

To take your order, print it, deliver it and send you updates about it
To take payments and send refunds or store credit
To keep your account, order history and store credit in one place
To answer your questions and handle returns, exchanges and complaints
To prevent fraud and fake orders
To keep GST invoices and accounts as the law requires
To send offers by email, only if you signed up for them. You can unsubscribe from any of these emails.
With your consent, to see how the site is used and to measure our ads

We use your data for these purposes because you asked us to (placing an order, contacting us), because the law requires it (tax records), or because you agreed (analytics cookies and marketing emails).

Who we share it with

We share only what each service needs to do its job:

Google, for sign-in
Razorpay, which processes your payments and refunds
Our print and shipping partner in India (Qikink, run by Huepress Fashion Private Limited, Coimbatore) and the courier they use. They get your name, delivery address and phone number so they can print, pack and deliver your order.
Our email provider, which sends order confirmations, shipping updates and replies to your questions
Vercel, which hosts the website
Supabase, which runs our database on servers in Mumbai, India
Google Analytics 4, Meta Pixel and Microsoft Clarity, only if you accept analytics cookies (see below)

We don't sell your data. We may share it with the government or police if the law requires us to.

Some of these companies are based outside India and may process data on servers outside India, as the DPDP Act allows.

Cookies and analytics

We use a few cookies the site needs to work, such as keeping you signed in, remembering your cart and remembering your cookie choice.

Analytics and ad cookies load only after you tap Accept on the cookie banner:

Google Analytics 4 shows us which pages people visit and where they come from
Meta Pixel helps us measure ads on Facebook and Instagram
Microsoft Clarity shows us how people use pages (clicks and scrolling), so we can fix what's confusing

If you choose essential only, none of these load. You can change your choice by clearing this site's cookies in your browser.

How long we keep it

Orders and GST invoices: 6 years, because tax law requires it. This includes your name, address and what you bought.
Your account: until you ask us to delete it
Support messages: while your account is open, or until you ask us to delete them
Analytics data: for the retention period set in each tool
Marketing email list: until you unsubscribe

Your rights

You can ask us to:

show you the personal data we hold about you
correct anything that's wrong or out of date
delete your account and data, using our data deletion page. We'll delete everything except the order and invoice records the law says we must keep.
withdraw a consent you gave, such as for marketing emails or analytics cookies
name someone to use these rights for you if you're unable to

Email support@zojoofficial.com for any of these. We may ask you to confirm it's your account first. We reply within 30 days.

Keeping it safe

The site runs on HTTPS. Payments are handled by Razorpay, and only the people who run ZOJO can see order details. If a breach ever affects your data, we'll tell you and the Data Protection Board as the law requires.

Children

The site isn't meant for children under 18. We don't knowingly collect data from children. If you think a child has given us their data, write to us and we'll delete it.

Grievance Officer

If you have a complaint about how your data is used, contact our Grievance Officer:

Yash Harkawat Email: support@zojoofficial.com Phone: 8824362279 Address: Bedla, Udaipur, Rajasthan 313011, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you aren't happy with our answer, you can complain to the Data Protection Board of India.

Changes to this policy

We'll update this page if anything changes and change the date at the top. If a change is significant, we'll let you know by email or on the site.