Terms of Service
Last updated: 27 September 2026
About these terms
This website, zojoofficial.com, is run by ZOJO, a brand owned by Yash Harkawat, based in Bedla, Udaipur, Rajasthan 313011, India (GSTIN 08BKDPH9199B1ZZ). "We", "us" and "our" mean ZOJO. "You" means anyone who visits the site or buys from it.
By using the site or placing an order, you agree to these terms and to the policies linked here: our Privacy Policy, Shipping Policy and Exchange and Return Policy. If you don't agree, please don't use the site.
We may update these terms. The current version is always on this page, with the date at the top. Orders are covered by the terms that were live when you placed them.
Who can buy
You need to be at least 18, or be using the site with a parent or guardian's permission. We sell to customers in India and deliver only to Indian addresses.
Your account and signing in
You sign in with your Google account to place an order or use a discount code. We use your Google name and email to set up your ZOJO account. Keep your Google account secure, because anything done through it on our site counts as done by you. Tell us if you think someone else has used it.
Products and prices
Every tee is printed on demand in India by our print partner after you order. Colours, brightness and print position can look a little different from photos on a screen. That's normal and isn't a defect.
Prices are in Indian rupees and include GST. Shipping is free. We may change prices, offers and products at any time, but the price you pay is the one shown at checkout when you place the order. If a price or product detail is clearly wrong because of a mistake, we may cancel the order and refund you in full.
Discount codes
Codes need you to be signed in. Each code has its own rules (for example, first order only, one use per customer, or full online payment only), and checkout shows whether it applies. We may end a code at any time. Codes can't be swapped for cash.
Payment
You can pay in one of two ways:
- Full payment online by UPI, card or netbanking through Razorpay. Paying in full gives you 5% off with code PREPAID5, which checkout adds on its own.
- 20% online now and 80% on delivery. You pay 20% through Razorpay when you order and the rest to the courier in cash or UPI when the parcel arrives.
We don't offer cash on delivery with nothing paid upfront.
Your order is confirmed once the online payment goes through. Till then it shows as unpaid, and we don't print or ship it. Card and UPI details are handled by Razorpay and never stored by us.
If you chose to pay the rest on delivery and then refuse the parcel, we keep the 20% advance, because the tee was printed and shipped for you.
Shipping
Delivery times are in our Shipping Policy. They're estimates. Couriers, holidays and weather can cause delays that we can't control.
Cancellations
Before printing starts, you can cancel from your Orders page and get a full refund.
Once printing has started, the order can't be cancelled, but you can return it within 7 days of delivery for a full refund.
We may cancel an order if the product can't be made, the pincode can't be served, the payment looks fraudulent, or there's a clear pricing mistake. In that case you get a full refund.
Returns, exchanges and refunds
These are covered by our Exchange and Return Policy. In short: you can return an unworn, unwashed tee with its tag on within 7 days of delivery for a full refund, for any reason, or ask for a free replacement or another size. Refunds go to your original payment method in 5-7 working days, or to store credit straight away.
Store credit
Store credit sits in your ZOJO account and can be used on future orders on this site. It can't be withdrawn as cash or moved to another account.
Designs and content
All designs, photos, text and logos on this site belong to ZOJO or are used with permission. You can't copy, resell or reuse them without our written permission. Buying a tee doesn't give you any rights to the design.
Reviews and messages you send us
If you post a review or photo, you confirm it's your own and honest, and you let us show it on our site and social pages. We may remove anything that's abusive, false, or breaks someone else's rights.
Using the site
Please don't use the site for anything illegal, try to break into it or its systems, scrape it, send spam, or give false details when you order. We may block access or cancel orders if you do.
Our responsibility
We take care to keep the site working and the information on it correct, but we can't promise it'll always be available or free of errors. As far as the law allows, we aren't liable for indirect losses, and our total liability for any order is limited to the amount you paid for it. Nothing here limits your rights under the Consumer Protection Act, 2019 or any other law that can't be excluded.
Law and disputes
These terms are governed by the laws of India. Courts in Rajasthan have jurisdiction over any dispute. Before going to court, please write to us so we can try to sort it out.
Contact and grievances
Email support@zojoofficial.com or hello@zojoofficial.com, 10 AM to 7 PM, Monday to Saturday.
Grievance Officer: Yash Harkawat, support@zojoofficial.com, phone 8824362279. We acknowledge complaints within 48 hours and aim to resolve them within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.